Shipping policy
Shipping Information
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GERMANY DHL Standard - 0,00 € Delivery time: 2-3 business days |
GERMANY Express Courier - 20,00 € Delivery time: 1-2 business days No delivery on Saturdays |
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EUROPEAN UNION DHL Standard - 13,00 € Delivery time: 2-12 business days |
EUROPEAN UNION FedEx International Priority 33,00 € 2-3 business days |
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EUROPE / SWITZERLAND / UK FedEx International Priority 35,00 € 2-3 business days |
OUTSIDE EUROPE / ASIA FedEx International Priority 43,00 € 2-6 business days |
Duties and Taxes
INSIDE THE EUROPEAN UNION
All prices and shipping costs include VAT. No customs duties or import taxes are charged on goods shipped within the European Union.
OUTSIDE THE EUROPEAN UNION (Switzerland and the rest of the World)
Prices for goods shipped to non-EU countries exclude VAT.
We ship duty unpaid. Customs duties, import taxes and the carrier’s handling fees arise on delivery, are set by the law of the destination country, and are borne by the recipient. They are not shown at the checkout and we do not collect them.
Since 29 August 2025 the United States no longer grants a duty-free allowance for consignments of low value. Every shipment to the United States is subject to import charges, whatever its value.
Further information on customs duties and import taxes for deliveries to non-EU countries can be found on the official website of the European Commission:
https://trade.ec.europa.eu/access-to-markets/en/home
Exchanges
An exchange is a service we offer. It is separate from your statutory right of cancellation, which is set out in our Cancellation Policy.
Articles may be exchanged if they do not fit, provided they are unworn, unused, and in perfect condition.
Please note: Custom-made and engraved items cannot be exchanged.
To determine your ring size, we recommend having your finger measured professionally at a local jeweler (or contact us to request a complimentary ring sizer).
To find your bracelet size, measure your wrist tightly using a measuring tape or a strip of paper and share the measurement with us.
For most other items, custom sizes can be manufactured upon request.
Please return the item to us. We strongly recommend using a tracked shipping service.
Within the European Union we do not provide return labels, and return shipping costs are the responsibility of the customer.
If you live outside the European Union, please contact us by email before arranging the return shipment. Exchanges from outside the European Union are returned with FedEx, using the return label we provide for 50,00 € together with the customs documents we send you. That is how the parcel is declared as returned goods and clears customs.
Please also bear in mind that the replacement piece is a new import into your country, so customs duties and import taxes arise on it a second time.
Return shipping address:
K.L. WERKSTATT:MÜNCHEN trading GmbH
Fraunhoferstrasse 31 backyard
80469 München
Germany
Once we have received and inspected the returned item, we will arrange the exchange accordingly.
For any questions or to clarify your exchange, please contact us in advance at trading@werkstatt-muenchen.com
Returns and Refunds
Returns: please start with our online form. All you need is your order number and the e-mail address you ordered with – no customer account, no login.
If you are a consumer, you have a statutory right to cancel your order within fourteen days of receiving it, without giving a reason. The instructions, the effects of cancellation and the model cancellation form are set out in our Cancellation Policy. Nothing on this page limits that right.
The right to cancel does not apply to pieces made to your specification, for example an engraving, a ring size outside the size range offered in our shop, or a material that differs from the catalogue item. Choosing a size from the size range offered in our shop is not an individual production.
How to return an item
1. Declare your cancellation using our online form.
2. You will receive a confirmation e-mail. Please do not send anything back until our next e-mail with the return instructions arrives.
3. Germany and European Union: that e-mail contains our return address. We strongly recommend a tracked shipping service. You bear the cost of the return.
4. All other countries (including Switzerland and the UK): we send you a FedEx return label together with the customs documents for a flat fee of 50,00 €, which we offset against your refund. If you prefer to arrange the return yourself, please ask us for the customs documents before sending – a parcel without them can be held at customs. You bear the cost of the return.
Refunds
We refund the price you paid and the delivery costs, up to the amount of the least expensive standard delivery we offer for your destination. If you chose a faster or more expensive shipping option, we do not refund the difference.
Refunds are made to the payment method you used, without undue delay and at the latest fourteen days after you have informed us of your cancellation. We may withhold the refund until we have received the item back, or until you have supplied evidence of having sent it back.
Customs duties and import taxes you paid when the item was delivered to you were paid to the authorities of your country, not to us. We cannot refund them. Depending on your country, you may be able to reclaim them from your own customs authority.
Version of 20 October 2026